Overall, my stay at Ramada Plaza Sultanahmet had its ups and downs. The location was superb, making it easy to explore key sites like the Grand Bazaar and Blue Mosque. However, I faced significant issues with service and room cleanliness that were disappointing, especially for the price I paid.
Rooms
5.0
I found the room size to be quite good and comfortable, but there were issues with cleanliness. The shower hot water didn't work until night, which was frustrating.
Service
5.0
While some staff were cheerful and responsive, there were instances where request handling was inadequate, such as not providing an iron for a day and mixed communication regarding my family's room arrangements.
Location
5.0
The hotel's location was perfect, right in the historical center of Istanbul, allowing easy access to significant attractions. I enjoyed the nearby shopping options and local dining spots as well.
Dining
5.0
The breakfast variety was impressive and the quality was decent. However, I did miss some basic options like scrambled eggs on the buffet.
Facilities
5.0
The hotel offered a range of facilities, but some services, such as room cleaning and communication about missing bags, left much to be desired. I appreciated the quick response after complaints were raised.
John
United Kingdom,
February
2025
6.4/10
I had a mixed experience at the Ramada Plaza Sultanahmet. The location is great, allowing easy access to attractions like the Grand Bazaar and Blue Mosque, and the breakfast was impressive with various options. However, I found the overall quality of the hotel not matching the 5-star claim, feeling more like a budget option due to some outdated features and a few disappointing service interactions.
Rooms
5.0
My room was spacious and perfectly cleaned, but it definitely showed signs of age, like a broken door and somewhat flimsy furnishings.
Service
5.0
The staff were friendly, particularly Mr. Bilal at the Concierge service, who was incredibly helpful. However, my experience with reception left much to be desired, especially when I faced issues with a pre-booked airport transfer.
Location
5.0
The hotel's location was a highlight for me, just a short walk to the historic sites and close to public transportation options, which made it very convenient for exploring Istanbul.
Dining
5.0
I enjoyed the breakfast a lot; it had a fantastic variety and satisfying quality. However, the options did feel a bit repetitive over my stay.
Facilities
5.0
Facilities were decent, offering the basics like room service and housekeeping, but some enhancements could make the experience feel more luxurious.
Christopher
United Kingdom,
November
2024
6.8/10
I had mixed feelings about my stay at the hotel. While the location was excellent, being just a short walk from the Grand Bazaar, the hotel itself felt more like a budget option rather than the 5-star experience I expected. The staff were exceptionally friendly and the breakfast variety was impressive, but the age of the furnishings and some cleanliness issues really affected my overall enjoyment. 😕
Rooms
5.0
The room was clean and spacious with a nice balcony, but the furnishings were outdated and in need of repairs. My stay was marred by a few maintenance issues, including loose light fixtures and a non-functioning fridge.
Service
7.0
The staff were attentive and genuinely friendly, responding quickly to requests and providing helpful recommendations. However, during busy breakfast hours, the staff struggled to keep up with refills, which was frustrating.
Location
9.0
The hotel is perfectly situated for exploring Istanbul, with easy access to major attractions such as the Blue Mosque and various transport options. I loved being so close to historical sites and shopping areas.
Dining
6.0
Breakfast was a highlight of my stay, offering a wide range of delicious options. However, I found the lunch and dinner selections to be somewhat less varied and lacking excitement.
Facilities
5.0
Unfortunately, the pool and fitness facilities were out of order during my stay. I was left feeling disappointed as they were part of my reasons for choosing this hotel.
Scott
United Kingdom,
October
2024
6.2/10
I had a decent stay at Ramada Plaza Sultanahmet. The breakfast was impressive with a variety of options, and the staff were incredibly supportive, especially when I needed assistance for my ill mother. However, the overall condition of the hotel felt quite dated, and I expected more for the price I paid.
Rooms
6.0
My room was clean and comfortable, but some facilities seemed a bit outdated. For instance, there were minor maintenance issues that needed addressing, which detracted from the experience.
Service
5.0
The service was a mix of great interactions and some frustrating moments. While the staff were generally friendly and accommodating, there was an unfortunate incident regarding our airport transfer that left me disappointed.
Location
8.0
The hotel's location was perfect for exploring the main attractions. I could easily walk to sites like the Grand Bazaar and the Blue Mosque, which made sightseeing very convenient.
Dining
7.0
Breakfast was a highlight, offering a great selection of food, although I felt some items, like fruits, were lacking. Overall, the quality and variety were good; I particularly enjoyed the generous portions available.
Facilities
5.0
The hotel offered many useful services like room service and laundry, but there were inconsistencies in the facilities' upkeep that left something to be desired, especially for a hotel marketed as a luxury option.
Barry
United Kingdom,
October
2024
5.0/10
During my stay at Ramada Plaza Sultanahmet, I appreciated the attentive staff and the wonderful breakfast variety (I loved the fresh pastries!), but I found the hotel falling short of a true luxury experience due to its dated facilities.
Rooms
5.0
While my room was clean and had comfortable beds, I encountered issues with the bathroom, including a bad odor and intermittent water supply. The air conditioning was also troublesome, making it hard to sleep at times.
Service
5.0
The staff were generally friendly and eager to assist, although I experienced a frustrating interaction at the reception with a staff member who was dismissive of my concerns.
Location
8.0
The location was fantastic, situated within walking distance of major attractions like the Grand Bazaar and the Blue Mosque, and close to public transport options.
Dining
7.0
Breakfast was a highlight with an impressive spread of options, although I wished for a bit more variety throughout my stay.
Facilities
5.0
I was disappointed that the pool and fitness facilities were closed during my visit, limiting my options for relaxation and exercise at the hotel.